Shipping and Delivery Policy

Last updated: 27 July 2026

This Shipping and Delivery Policy explains how orders placed with Tomi Legacy are processed, shipped and delivered.

1. Shipping Destinations

We ship to the countries shown as available during checkout.

Shipping availability may change due to carrier restrictions, import restrictions, international sanctions, customs requirements, remote-area limitations or other legal and operational restrictions.

2. Order Processing

Orders are normally processed within 1 to 5 business days after payment authorisation.

Processing time is separate from shipping transit time. Orders placed on weekends or public holidays will normally begin processing on the next business day.

Order processing may include:

• Payment confirmation;
• Fraud-prevention checks;
• Order preparation;
• Product inspection;
• Packaging;
• Handover to the carrier.

We may contact you if additional verification is required.

3. Estimated Delivery Times

• European destinations: approximately 7 to 20 business days after dispatch;
• Other international destinations: approximately 7 to 25 business days after dispatch.

These delivery times are estimates and are not guaranteed delivery dates.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the order is submitted.

Shipping costs may depend on the destination, shipping method, product weight, order value and promotional campaigns.

5. Taxes, VAT, Duties and Import Charges

Taxes collected by Tomi Legacy will be displayed during checkout where applicable.

If an order is shipped on a duties-unpaid basis, the recipient may be responsible for:

• Import VAT;
• Customs duties;
• Brokerage charges;
• Government handling fees;
• Other import-related charges.

We will not describe an order as tax-inclusive unless checkout clearly states that the relevant taxes and duties are included.

6. Tracking Information

When tracking is available, we will send a tracking number or link after dispatch.

Tracking information may take several days to become active and updates may be limited in some destinations.

7. Delivery Address

You are responsible for providing a complete and accurate delivery address.

Please contact us immediately if you notice an error. We cannot guarantee that an address can be changed after fulfilment has started.

8. Delivery Delays

Delivery may be delayed because of:

• Customs inspections;
• Carrier disruption;
• Extreme weather;
• Public holidays;
• Peak shopping periods;
• Strikes;
• Security checks;
• Government restrictions;
• Remote-area delivery;
• Incorrect or incomplete addresses;
• Events outside our reasonable control.

Nothing in this section limits mandatory consumer rights.

9. Failed Delivery and Returned Parcels

A parcel may be returned if the address is incorrect, delivery is refused, the parcel is not collected, import charges are not paid or the carrier cannot reach the recipient.

If a parcel is returned, contact us to discuss available options.

Return or re-shipping costs will only be charged where permitted by law and properly disclosed.

10. Lost Parcels

If tracking has not updated for an unusual period or the estimated delivery window has passed, contact support@tomilegacy.com.

We may need to investigate with the carrier before confirming that a parcel is lost.

If the parcel is confirmed as lost, we will provide the remedy required by applicable law, which may include replacement or refund.

11. Damaged, Incomplete or Incorrect Deliveries

If an item is damaged, defective, incomplete or incorrect, contact us as soon as reasonably possible and provide:

• Your order number;
• A description of the issue;
• Photographs or video, where appropriate.

A request to report the issue promptly does not reduce your mandatory legal rights.

12. Risk of Loss

For consumer orders, risk generally passes when you or a person nominated by you physically receives the goods.

13. Contact

Tomi Legacy
Spyrou Kyprianou Avenue 14, Office 1
3070 Lemesos
Cyprus
support@tomilegacy.com