Returns, Refunds and Cancellation Policy

Last updated: 27 July 2026

We want you to shop with confidence. This policy explains your rights concerning cancellations, withdrawals, returns, defective goods and refunds.

Mandatory consumer rights always prevail over this policy.

1. EU and EEA Right of Withdrawal

If you are a consumer located in the European Union or European Economic Area and purchase goods online, you generally have the right to withdraw from the contract without giving a reason within 14 days.

The withdrawal period normally begins on the day you, or a person nominated by you other than the carrier, receives the goods.

To exercise this right, send a clear withdrawal statement before the deadline to:

support@tomilegacy.com

2. Return Deadline After Withdrawal

After informing us that you wish to withdraw, you must return the goods without undue delay and no later than 14 days after the day on which you communicated your withdrawal.

3. Return Instructions and Return Address

Do not send returns to our business address unless our support team expressly confirms that address in writing.

Before returning an item, contact support@tomilegacy.com to receive the correct return address and instructions.

4. Condition of Returned Goods

You may inspect the goods in the same way that you would reasonably inspect them in a physical store.

You may be responsible for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Please return the product with all included accessories, manuals and promotional items where applicable.

5. Return Costs for Change-of-Mind Returns

For a change-of-mind withdrawal, you are responsible for the direct cost of returning the goods unless:

• We agreed to pay the cost;
• Applicable law requires us to pay it;
• We failed to inform you before purchase that you would be responsible.

We recommend using a trackable shipping method and retaining proof of dispatch.

6. Refunds for EU and EEA Withdrawals

For a valid withdrawal, we will refund payments received from you for the withdrawn order, including the cost of our least expensive standard delivery option offered for that order.

Additional delivery costs resulting from your choice of a more expensive shipping method are not refundable unless required by law.

We will issue the refund without undue delay and no later than 14 days after receiving your withdrawal notice.

We may withhold the refund until we receive the goods or you provide evidence that the goods were sent back, whichever occurs first.

The refund will normally be made using the original payment method.

7. Exceptions to the Withdrawal Right

The statutory withdrawal right may not apply to:

• Goods made to your specifications;
• Clearly personalised goods;
• Sealed hygiene or health-protection goods after being unsealed;
• Goods that become inseparably mixed with other items;
• Other products specifically excluded by applicable law.

8. Faulty, Damaged, Incorrect or Non-Conforming Goods

If an item is faulty, damaged, incorrect or not as described, contact support@tomilegacy.com.

Please provide your full name, order number, a description of the issue and photographs or video where reasonably necessary.

For consumers in the European Union, goods are generally covered by a minimum two-year legal guarantee of conformity. Some countries may provide longer protection.

Depending on applicable law, remedies may include repair, replacement, price reduction or refund.

9. Order Cancellation Before Dispatch

If you wish to cancel or change an order, contact us as soon as possible.

We cannot guarantee cancellation or modification after fulfilment has started.

10. Refund Processing Time

After a refund is issued, your bank, card issuer or payment provider may require additional processing time before the funds appear.

11. Fraudulent or Abusive Returns

We may investigate requests where there is reasonable evidence of fraud, abuse, item substitution or false information.

We will not refuse a valid mandatory consumer remedy without lawful grounds.

12. Model Withdrawal Form

13. Contact

Tomi Legacy
Spyrou Kyprianou Avenue 14, Office 1
3070 Lemesos
Cyprus
support@tomilegacy.com